RepairCenter™ Customer Experience Management (CEM)
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Drive Customer Satisfaction
RepairCenter™ Customer Experience Management (CEM) delivers fast, accurate and impartial customer satisfaction results. With this powerful tool you can quickly use customer satisfaction indexing (CSI) data to proactively solve problems, capitalize on strengths and demonstrate a commitment to customer service excellence.
- Improve customer communications. Understand, meet and exceed customer expectations
- Increase customer loyalty and profitability. Gain repeat business and referrals that lead to business growth
- Identify areas of improvement. Use what you learn to motivate employees and achieve performance goals
- Enhance business relationships. Document
customer satisfaction and improve
shop-insurance company interactions
Gain a competitive edge with user-friendly, dynamic CEM reporting tools that give you real-time data you can trust as a basis for making important business decisions.
>> Get the details on CEM Reports powered by AutocheX
CEM Sentiment Tool
Understand the “why” behind customer satisfaction performance scores and gain invaluable insights into perceptions and feelings.
>> Get the details on CEM Sentiment Tool
CEM Social Media Sentiment Tool
Monitor relevant topics on the most popular social media sites that vehicle owners are talking about and learn what the online community really thinks of your shop and service.
>> Get the details on CEM Social Media Sentiment Tool
For more information about RepairCenter CEM call 800-238-9111
New! CEM Sentiment
October 17, 2012
The izmocars accessories sales solution, AddOnAuto (AOA), integrates into the RepairCenter™ ToolStore, allowing auto body repair shops to connect to it directly from RepairCenter…