American Claims Management Selects Mitchell for New Claims Management Platform
End-to-end integrated APD solution suite includes leading-edge WorkCenter™ Total Loss claim management software
San Diego, CA — May 25, 2011—Mitchell International, Inc., a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced that American Claims Management, Inc. (ACM), an independent national third party claims administrator, chose Mitchell as its new provider of auto physical damage claims processing solutions. Under the terms of the agreement, the company will implement the entire WorkCenter™ suite including assignment, review, compliance, total loss, and reporting.
"We are excited about using Mitchell WorkCenter to power a complete end-to-end integrated physical damage processing solution that will enable us to provide fast and efficient service to our clients," said Dhara Patel, Senior Vice President, Commercial Casualty for ACM. "The decision to go with Mitchell was based on WorkCenter’s ease of integration with our claims system and a dedicated account management team offering exceptional service. We also highly value the fact that WorkCenter Total Loss has the ability to improve our claims process by reducing settlement times and increasing customer satisfaction. Our partnership with Mitchell will further enhance ACM’s state-of-the-art claims software that already provides on-line, real time data to our clients in a paperless environment."
"We welcome the opportunity to provide American Claims Management with a complete auto physical damage claims solution that includes Mitchell WorkCenter Total Loss. WorkCenter Total Loss, developed in conjunction with vehicle pricing expert J.D. Power and Associates, continues to gain momentum in the marketplace as a result of its accurate and transparent methodology that leads to higher levels of customer satisfaction," said Scott Kozak, Senior Vice President, Insurance Sales & Service for Mitchell International. "As a company dedicated to improving performance, we’re proud to provide a seamless, integrated user experience for claims professionals while improving the consumer total loss claim experience."
About American Claims Management, Inc.
Since 1988, American Claims Management has been an independent national third party claims administrator specializing in both commercial and personal lines. By offering professional expertise in claims administration, ACM is committed to providing superior claims services and innovative solutions. For more information, please visit www.ACMclaims.com. ACM is a wholly owned subsidiary of Arrowhead General Insurance Agency, Inc. Please visit American Claims Management at www.acmclaims.com.
About Mitchell International, Inc.
Mitchell International, Inc. empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.
As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit www.mitchell.com.
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