Courtney Chandler is Senior Manager of Product Management for Mitchell’s Pharmacy Solutions business unit where she drives product vision from conception through launch. Ms. Chandler is an expert in technology, processes and industry regulations and is committed to delivering the best possible outcomes for patients and insurers throughout the claims process.
What can workers’ compensation stakeholders learn from other industries in the age of automation and technology? In this article, we will explore how advances in the general healthcare industry and healthcare technology might influence changes in the workers’ compensation space.
When we look at the entire claim lifecycle, many important points stand out along the way. What type of care is the injured worker receiving? What support does he or she have throughout? What successes or problems occurred at various steps? When a claim is prolonged for many months and even years, it can be difficult to see the whole picture.
Workers’ compensation claims can extend many months or even years from date of injury until closure. This can make it difficult to pinpoint the most impactful moments of action. In retrospect, we can often see where improvements could have been made, whether that is intervening in the injured workers’ recovery or partnering with companies that set you up for claims success.
A workers’ compensation claim is often a long and complicated process for the injured worker, generally involving multiple groups focused on the injured workers’ recovery. The average duration of a claim can easily exceed 15 months, depending on the severity of the injury, jurisdictional requirements and the overall health of the injured worker.