This article is authored by guest blogger, Tom Kerr, Director of Communication at Genex Services, a part of Mitchell | Genex | Coventry. As frontline workers, field case managers are essential in helping injured employees navigate their way through the workers’ comp labyrinth to achieve return-to-work goals. And while the COVID pandemic has created new barriers, Genex’s field case managers are constantly using their skills to adapt to changes that come their way. In today’s Inside Workers’ Comp, Tim Howard, Senior Vice President, Field Case Management, explains how the recent availability of COVID vaccines are giving these frontline workers an extra level of safety. Tom Kerr (TK): Tim, roughly, how many Genex field case managers have received at least the first dose of the COVID vaccine? Tim Howard: Nationwide, I’d say about 50 percent of our field case management team has currently received the vaccine, and those numbers are increasing daily as it becomes readily available across the country. TK: Why is it important for these case managers to receive the vaccine as soon as possible? Howard: Genex follows CDC guidance and recommendations. So, we are proactively encouraging our frontline workers—our field case managers—to receive the vaccine in accordance with their state and local policies so they can feel comfortable with in-person interaction. We need our case managers to be able to move freely through health care facilities to engage injured employees, providers and other health care professionals and promote the best possible dialogue/interaction leading to positive case outcomes. TK: What’s being done to ensure Genex field case managers have access to the vaccine? Howard: Since the vaccine is administered on a state and local basis, our regional branch managers keep up with the various qualifications and processes for workers’ comp case managers to receive the vaccine in the area they cover. We alert our staff on these guidelines and vaccination schedules so they can receive the vaccine as soon as possible after it is offered. TK: What challenges have you faced in meeting this goal? Howard: As I mentioned before, vaccine deployment and qualifications vary by state and locality, so understanding the inconsistencies for distribution and making sure we have plans in place to achieve our goals can be a challenge, but we’re addressing and meeting it. TK: How does vaccinating field case managers impact workers’ comp claims? Howard: Our field case managers who have received the vaccine report an increased sense of freedom and confidence in meeting with injured employees and other parties to the case. It just increases their comfort level which will lead to more positive case outcomes. TK: What other safety measures are your case managers using to protect themselves and injured workers from COVID? Howard: Genex continues to supply and enforce the use of personal protection equipment, social distancing and other protective measures when dealing with any sort of in-person field intervention. The Genex Clinical Guidelines Team also continues to update and publish our Coronavirus Guideline, ensuring our case managers have access to the latest information on the virus so they can best protect themselves and those they come in contact with to maintain the health of the injured employees in their care.
More stories
Enlyte Pharmacists Discuss a Changing Workers’ Comp Pharmacy Landscape
June 24, 2024
Workers' compensation pharmacy is constantly evolving, from tackling the opioid crisis, to the rise of compounding pharmacies, to the pandemic. Amidst these changes, pharmacy benefit managers must constantly evolve to address an array of industry changes. In our final Enlytening Conversation our pharmacists discuss how changes within the industry as a whole including physician shortages, digital therapeutics, biopsychosocial approaches, new drug treatments, and much more are driving the need for constant planning and innovation to stay a step ahead in this ever-changing landscape.
Enlyte Pharmacy Experts Speak on Turning Challenges Into Opportunities
June 24, 2024
Clients face numerous challenges in managing their workers' compensation pharmacy programs including capturing all pharmacy utilization and costs as well as addressing abuse by price opportunists. In this Enlytening Conversation we’ll dig deeper into these issues and others to find proactive opportunities to address pharmacy challenges through identification, regulation, and continually reevaluating outcomes and analytics to better understand how the right pharmacy partner can positively impact overall spend and claims outcomes.
Enlyte Experts Discuss the Benefit of a Holistic Approach to Pharmacy
June 24, 2024
Seizing opportunity within the complexities of workers’ comp prescription utilization requires a holistic approach that manages all transactions to gain the full picture of medications being utilized. This Enlytening Conversation covers key factors for payers to consider that impact pharmacy utilization and cost, including legislative and regulatory challenges, physician dispensing, utilization controls, complex billing issues and cost management solutions that consider therapy as a whole.
Enlyte Launches Bundled Solution for Auto Bodily Injury Cost Containment
June 20, 2024
PrecisionDirect allows auto carriers to improve payment accuracy for provider services. During claims settlements busy adjusters often have neither the time or experience to negotiate and pay providers directly on bodily injury claims. Today, Enlyte is working to streamline that process by launching PrecisionDirect, an integrated provider negotiations and networks solution designed to free up adjusters to focus on claim settlement while securing savings on these bills.
Ensuring Precision and Agility in Settlements
June 19, 2024
Let’s set the stage with some facts that every carrier can relate to: a desire to close claims quicker and with more accuracy. If a fair settlement can be reached early on, it becomes a win-win for all parties involved. This is clearer than ever in the current environment.
Top Trends in P&C Networks
June 10, 2024
Explore key workers' comp provider industry trends, including consolidation, network adequacy, and strategies.