This article is authored by guest blogger, Tom Kerr, Director of Communication at Genex Services, a part of Mitchell | Genex | Coventry. As frontline workers, field case managers are essential in helping injured employees navigate their way through the workers’ comp labyrinth to achieve return-to-work goals. And while the COVID pandemic has created new barriers, Genex’s field case managers are constantly using their skills to adapt to changes that come their way. In today’s Inside Workers’ Comp, Tim Howard, Senior Vice President, Field Case Management, explains how the recent availability of COVID vaccines are giving these frontline workers an extra level of safety. Tom Kerr (TK): Tim, roughly, how many Genex field case managers have received at least the first dose of the COVID vaccine? Tim Howard: Nationwide, I’d say about 50 percent of our field case management team has currently received the vaccine, and those numbers are increasing daily as it becomes readily available across the country. TK: Why is it important for these case managers to receive the vaccine as soon as possible? Howard: Genex follows CDC guidance and recommendations. So, we are proactively encouraging our frontline workers—our field case managers—to receive the vaccine in accordance with their state and local policies so they can feel comfortable with in-person interaction. We need our case managers to be able to move freely through health care facilities to engage injured employees, providers and other health care professionals and promote the best possible dialogue/interaction leading to positive case outcomes. TK: What’s being done to ensure Genex field case managers have access to the vaccine? Howard: Since the vaccine is administered on a state and local basis, our regional branch managers keep up with the various qualifications and processes for workers’ comp case managers to receive the vaccine in the area they cover. We alert our staff on these guidelines and vaccination schedules so they can receive the vaccine as soon as possible after it is offered. TK: What challenges have you faced in meeting this goal? Howard: As I mentioned before, vaccine deployment and qualifications vary by state and locality, so understanding the inconsistencies for distribution and making sure we have plans in place to achieve our goals can be a challenge, but we’re addressing and meeting it. TK: How does vaccinating field case managers impact workers’ comp claims? Howard: Our field case managers who have received the vaccine report an increased sense of freedom and confidence in meeting with injured employees and other parties to the case. It just increases their comfort level which will lead to more positive case outcomes. TK: What other safety measures are your case managers using to protect themselves and injured workers from COVID? Howard: Genex continues to supply and enforce the use of personal protection equipment, social distancing and other protective measures when dealing with any sort of in-person field intervention. The Genex Clinical Guidelines Team also continues to update and publish our Coronavirus Guideline, ensuring our case managers have access to the latest information on the virus so they can best protect themselves and those they come in contact with to maintain the health of the injured employees in their care.
More stories
5 Ways Enlyte is Helping Workers' Comp Providers
April 9, 2024
Discover the top 5 ways Enlyte aids Workers' Comp providers in our latest video featuring Kate Farley-Agee, VP of Network Product Management.
Medical costs for injured workers outpaced overall cost increases nationwide
April 3, 2024
Business Insurance recently featured an insightful piece on Enlyte's latest quarterly medical price index report.
AI and Emerging Technology's Impact on Auto Claims
April 2, 2024
Auto insurers are facing unprecedented challenges this year as they try to balance the rising cost of claims with their commitment to making policyholders whole after a loss. In response, many are investing in artificial intelligence (AI) and other new technologies to both automate and accelerate the claims process.
Ask The Pharmacist: Topical vs. Systemic Pain Medication
April 1, 2024
Managing chronic pain with medications can be difficult for various reasons. Pain experiences and treatment effectiveness may differ among individuals and caregivers.
Southeast Collision Conference 2024
The Carolinas Collision Association (CCA) and the Washington Metropolitan Auto Body Association (WMABA) have partnered a
A Deep Dive into the Texas Health Care Network
March 26, 2024
In this article, we dive into the unique blend of options that reflects Texas's distinctive approach to managing workers' compensation.