This article is authored by guest blogger, Tom Kerr, Director of Communication at Genex Services, a part of Mitchell | Genex | Coventry. As frontline workers, field case managers are essential in helping injured employees navigate their way through the workers’ comp labyrinth to achieve return-to-work goals. And while the COVID pandemic has created new barriers, Genex’s field case managers are constantly using their skills to adapt to changes that come their way. In today’s Inside Workers’ Comp, Tim Howard, Senior Vice President, Field Case Management, explains how the recent availability of COVID vaccines are giving these frontline workers an extra level of safety. Tom Kerr (TK): Tim, roughly, how many Genex field case managers have received at least the first dose of the COVID vaccine? Tim Howard: Nationwide, I’d say about 50 percent of our field case management team has currently received the vaccine, and those numbers are increasing daily as it becomes readily available across the country. TK: Why is it important for these case managers to receive the vaccine as soon as possible? Howard: Genex follows CDC guidance and recommendations. So, we are proactively encouraging our frontline workers—our field case managers—to receive the vaccine in accordance with their state and local policies so they can feel comfortable with in-person interaction. We need our case managers to be able to move freely through health care facilities to engage injured employees, providers and other health care professionals and promote the best possible dialogue/interaction leading to positive case outcomes. TK: What’s being done to ensure Genex field case managers have access to the vaccine? Howard: Since the vaccine is administered on a state and local basis, our regional branch managers keep up with the various qualifications and processes for workers’ comp case managers to receive the vaccine in the area they cover. We alert our staff on these guidelines and vaccination schedules so they can receive the vaccine as soon as possible after it is offered. TK: What challenges have you faced in meeting this goal? Howard: As I mentioned before, vaccine deployment and qualifications vary by state and locality, so understanding the inconsistencies for distribution and making sure we have plans in place to achieve our goals can be a challenge, but we’re addressing and meeting it. TK: How does vaccinating field case managers impact workers’ comp claims? Howard: Our field case managers who have received the vaccine report an increased sense of freedom and confidence in meeting with injured employees and other parties to the case. It just increases their comfort level which will lead to more positive case outcomes. TK: What other safety measures are your case managers using to protect themselves and injured workers from COVID? Howard: Genex continues to supply and enforce the use of personal protection equipment, social distancing and other protective measures when dealing with any sort of in-person field intervention. The Genex Clinical Guidelines Team also continues to update and publish our Coronavirus Guideline, ensuring our case managers have access to the latest information on the virus so they can best protect themselves and those they come in contact with to maintain the health of the injured employees in their care.
More stories
New York Extends Drug Formulary Implementation for Renewal Prescriptions
April 8, 2020
New York State Workers' Compensation Board announces extension on formulary deadline for renewal prescriptions due to COVID-19 impact on health care system.
10 Work From Home Tips During COVID-19 for Insurance Professionals
April 7, 2020
Working from home during the COVID-19 pandemic? Here are 10 tips to help insurance professionals as they transition and adjust to working from home.
CARES Act: Impact on Repair Industry According to ASA
April 5, 2020
The Automotive Service Association hosted a webinar on how to effectively handle the trickle-down effect of the COVID-19 outbreak as a small business owner.
Payment for Vehicle Disinfection During Crisis
April 4, 2020
Insurance companies adapt with new policies to account for time spent disinfecting vehicles during the coronavirus outbreak.
Montana Requests Implementation Delay of Drug Formulary for Legacy Claims
April 3, 2020
The Montana Department of Labor and Industry is asking insurers and employers to delay the application of the drug formulary for legacy claims until after the COVID-19 crisis has passed.
New York State Workers' Compensation Board Provides Updates on Prior Authorization Requests
April 3, 2020
According to the guidance from New York, non-pharmacy prior authorization requests should be emailed and pharmacy-related prior authorization requests should still be submitted via the portal.