This article is authored by guest blogger, Tom Kerr, Director of Communication at Genex Services, a part of Mitchell | Genex | Coventry. As frontline workers, field case managers are essential in helping injured employees navigate their way through the workers’ comp labyrinth to achieve return-to-work goals. And while the COVID pandemic has created new barriers, Genex’s field case managers are constantly using their skills to adapt to changes that come their way. In today’s Inside Workers’ Comp, Tim Howard, Senior Vice President, Field Case Management, explains how the recent availability of COVID vaccines are giving these frontline workers an extra level of safety. Tom Kerr (TK): Tim, roughly, how many Genex field case managers have received at least the first dose of the COVID vaccine? Tim Howard: Nationwide, I’d say about 50 percent of our field case management team has currently received the vaccine, and those numbers are increasing daily as it becomes readily available across the country. TK: Why is it important for these case managers to receive the vaccine as soon as possible? Howard: Genex follows CDC guidance and recommendations. So, we are proactively encouraging our frontline workers—our field case managers—to receive the vaccine in accordance with their state and local policies so they can feel comfortable with in-person interaction. We need our case managers to be able to move freely through health care facilities to engage injured employees, providers and other health care professionals and promote the best possible dialogue/interaction leading to positive case outcomes. TK: What’s being done to ensure Genex field case managers have access to the vaccine? Howard: Since the vaccine is administered on a state and local basis, our regional branch managers keep up with the various qualifications and processes for workers’ comp case managers to receive the vaccine in the area they cover. We alert our staff on these guidelines and vaccination schedules so they can receive the vaccine as soon as possible after it is offered. TK: What challenges have you faced in meeting this goal? Howard: As I mentioned before, vaccine deployment and qualifications vary by state and locality, so understanding the inconsistencies for distribution and making sure we have plans in place to achieve our goals can be a challenge, but we’re addressing and meeting it. TK: How does vaccinating field case managers impact workers’ comp claims? Howard: Our field case managers who have received the vaccine report an increased sense of freedom and confidence in meeting with injured employees and other parties to the case. It just increases their comfort level which will lead to more positive case outcomes. TK: What other safety measures are your case managers using to protect themselves and injured workers from COVID? Howard: Genex continues to supply and enforce the use of personal protection equipment, social distancing and other protective measures when dealing with any sort of in-person field intervention. The Genex Clinical Guidelines Team also continues to update and publish our Coronavirus Guideline, ensuring our case managers have access to the latest information on the virus so they can best protect themselves and those they come in contact with to maintain the health of the injured employees in their care.
More stories
Concerns over pain-management alternatives prompt state audit
December 11, 2023
Nikki Wilson was among top industry experts interviewed by Business Insurance regarding a recent initiative by the Texas Division of Workers’ Compensation to ensure providers follow state formulary compliance in using gabapentinoids as an opioid alternative for pain management.
Exploring Use of GenAI in P&C
December 6, 2023
Mainstream use of generative AI has prompted claims leaders to explore how the technology can be used to improve claims management. And while GenAI certainly offers tremendous opportunities for the P&C industry, tech leaders must be diligent in ensuring the intricate knowledge and experience in claims management is integrated into these programs.
In Conversation: Enlyte’s Legal and Regulatory Experts on Top Trends to Watch in 2024
December 4, 2023
From shifts in drug costs to state-based workers’ comp system restructuring efforts, these are the trends workers’ comp professionals need to make sure they’re paying attention to.
Ask The Pharmacist: Steroid Medications in Workers’ Compensation
December 1, 2023
In workers’ comp, steroid medications have often played a role in the management of pain related conditions and joint injuries, either alone or incorporated in “trigger point” injections with an anesthetic medication like lidocaine. They are also used to reduce inflammation in the management of certain lung injuries.
Combat Rising Medical Costs on First Party Auto Claims
November 21, 2023
Enlyte’s auto bill review solution reduced the medical bill by an average of 80%— so our customer pays 20 cents for every dollar charged.
Not All PBMs are Created Equally: Examination the Differences Between Traditional Health Care and Workers’ Compensation
November 15, 2023
Explore the key differences between healthcare and workers' compensation PBMs, and the unique regulatory challenges they face in this detailed analysis.