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Auto Physical Damage Conference

2024 CARSTAR Conference

The Canadian CARSTAR franchise network will celebrate its 30th anniversary in Victoria, BC by hosting its annual conference. Over the course of three days, the CARSTAR team, along with professionals from across the industry, will gather to celebrate this milestone, attend informational sessions and strengthen connections with one another during events like the vendor trade show.
Auto Physical Damage Conference

Mobile Tech Expo 2023

Mobile Tech Expo is January 26-28, 2023 in Orlando, Florida. The event invites both professional and novices in the detailing and PDR industry to experience world-class seminars from industry leaders, demonstrations, competitions, expo deals from top industry companies, and networking opportunities.
Auto Physical Damage Article

Taking Charge: How EVs are Impacting Auto Insurance and Collision Repair

January 17, 2023
6 MIN READ

Electric vehicles (EVs) are making the transition from novelty to necessity. As EV adoption continues to grow, auto insurers and collision repairers must prepare for the impact on claims processes and costs.
Auto Physical Damage Article

Claims Automation: Separating Fact From Fiction

January 17, 2023
7 MIN READ

As an industry, we are just beginning to reconcile initial expectations with the current state of claims automation. So what better time to evaluate our progress and the road ahead?
Auto Physical Damage Article

Average Length of Rental for Repairable Vehicles: Q3 2022

December 6, 2022
12 MIN READ

Average Length of Rental (LOR) for collision replacement-related rentals in Q3 2022 was 18.2 days, representing a three-day increase from Q3 2021 (15.2 days). Last year, when we compared Q3 2021 to Q3 2020, the results showed a 2.9-day rise. This represents almost six full days in the last 24 months.
Auto Physical Damage Article

Current Used Vehicle Market Conditions: Q3 2022

December 6, 2022
3 MIN READ

Average wholesale used vehicle prices in September were down for the fourth month in a row from their spring/tax-refund seasonal peaks in May, but at a more gradual pace than that seen in the three prior months. Hurricane Ian possibly had a moderating effect on wholesale price deterioration, due to the loss of used vehicle supply and the resulting replacement demand the storm generated. This moderating trend continued into October.
Auto Physical Damage Podcast

Episode 8: Building Customer Loyalty Through OEM-Certified Repairs­

September 2, 2022

Art Crawford, vice president of collision centres at AutoCanada, discusses the role that OEM certification plays in proper repair, customer loyalty and shop profitability. He and Ryan also examine how facilities like AutoCanada are collaborating with the OEMs to support and service the next generation of automobiles, including electric vehicles.
Auto Physical Damage Article

Average Length of Rental for Repairable Vehicles: Q2 2022

August 3, 2022
10 MIN READ

The 2nd quarter of 2022 saw average Length of Rental (LOR) for collision replacement-related rentals at 17.7 days, a 4.5-day increase from the 2nd quarter of 2021. This represents a decrease of half a day from the 1st quarter of 2022 when average LOR was 18.2 days. While the overall totals in 2022 are much higher than previous years, this quarter-to-quarter decrease of a half-day fits historical trending from the 1st quarter of the year to the 2nd quarter. While trending seems to be reverting to historical normalcy, the results themselves continue to illustrate a “new normal.”