Insights
Achieve Operational Excellence
A national insurance carrier had a decentralized claim handling model with five vendors providing bill review services.
Current Used Vehicle Market Conditions: Q2 2023
4 MIN READ
Average wholesale used vehicle prices softened from their April peaks in May and into June. Retail used vehicle sales and Certified Pre-Owned (CPO) sales continue to be well below pre-pandemic levels.
Auto Glass Week 2023
Located at the Virginia Beach Convention Center, Auto Glass Week showcases the latest advancements and innovations in the OE and aftermarket auto glass repair, replacement and calibration industry.
Consultative & Customized Solutions Exceed Expectations
A claim department, fatigued by change from recent workflow and regulatory changes, struggled to meet the needs of their customers and couldn’t keep up with pending bill and claim counts.
Plugged-In: EV Collision Insights Q1 2023
3 MIN READ
In Q1 2023, electric vehicle (EV) repairable claims frequency rose to 1.13% in the US and 2.41% in Canada, up a modest 0.03% and 0.15% respectively. While Tesla remains the dominant player, the company’s U.S. market share of repairable vehicles fell in Q1 2023 to 75.8% of all EVs repaired, down from 76.78% in Q4 2022. The Ford Mustang Mach-E continued to capture additional repairable market share as it maintained fourth position in U.S. EV frequency. The Cadillac LYRIQ and Rivian R1S sport utility vehicles entered U.S. collision repair facilities for the first time in Q1 2023.
Average Length of Rental for Repairable Vehicles: Q1 2023
10 MIN READ
Length of Rental (LOR) in Q1 2023 was 18.7 days, an increase of one-half day from Q1 2022.
Actionable Analytics Deliver Smarter Outcomes
Enhancing their network performance was a driving factor of increasing their per bill savings.