This article is authored by guest blogger, Tom Kerr, Director of Communication at Genex Services, a part of Mitchell | Genex | Coventry. As frontline workers, field case managers are essential in helping injured employees navigate their way through the workers’ comp labyrinth to achieve return-to-work goals. And while the COVID pandemic has created new barriers, Genex’s field case managers are constantly using their skills to adapt to changes that come their way. In today’s Inside Workers’ Comp, Tim Howard, Senior Vice President, Field Case Management, explains how the recent availability of COVID vaccines are giving these frontline workers an extra level of safety. Tom Kerr (TK): Tim, roughly, how many Genex field case managers have received at least the first dose of the COVID vaccine? Tim Howard: Nationwide, I’d say about 50 percent of our field case management team has currently received the vaccine, and those numbers are increasing daily as it becomes readily available across the country. TK: Why is it important for these case managers to receive the vaccine as soon as possible? Howard: Genex follows CDC guidance and recommendations. So, we are proactively encouraging our frontline workers—our field case managers—to receive the vaccine in accordance with their state and local policies so they can feel comfortable with in-person interaction. We need our case managers to be able to move freely through health care facilities to engage injured employees, providers and other health care professionals and promote the best possible dialogue/interaction leading to positive case outcomes. TK: What’s being done to ensure Genex field case managers have access to the vaccine? Howard: Since the vaccine is administered on a state and local basis, our regional branch managers keep up with the various qualifications and processes for workers’ comp case managers to receive the vaccine in the area they cover. We alert our staff on these guidelines and vaccination schedules so they can receive the vaccine as soon as possible after it is offered. TK: What challenges have you faced in meeting this goal? Howard: As I mentioned before, vaccine deployment and qualifications vary by state and locality, so understanding the inconsistencies for distribution and making sure we have plans in place to achieve our goals can be a challenge, but we’re addressing and meeting it. TK: How does vaccinating field case managers impact workers’ comp claims? Howard: Our field case managers who have received the vaccine report an increased sense of freedom and confidence in meeting with injured employees and other parties to the case. It just increases their comfort level which will lead to more positive case outcomes. TK: What other safety measures are your case managers using to protect themselves and injured workers from COVID? Howard: Genex continues to supply and enforce the use of personal protection equipment, social distancing and other protective measures when dealing with any sort of in-person field intervention. The Genex Clinical Guidelines Team also continues to update and publish our Coronavirus Guideline, ensuring our case managers have access to the latest information on the virus so they can best protect themselves and those they come in contact with to maintain the health of the injured employees in their care.
More stories
2024 CARSTAR Conference
The Canadian CARSTAR franchise network will celebrate its 30th anniversary in Victoria, BC by hosting its annual conference. Over the course of three days, the CARSTAR team, along with professionals from across the industry, will gather to celebrate this milestone, attend informational sessions and strengthen connections with one another during events like the vendor trade show.
The Evolving Claims Professional
June 28, 2024
In “The Evolving Claims Professional,” Steve Laudermilch notes that 50% of the current insurance workforce will retire over the next 15 years, creating a talent chasm among adjusters in our industry. Though claims operations have stabilized their staffs by backfilling deficits, many still struggle getting these new adjusters up to speed.
Texas Auto Body Trade Show 2024
With the goal of bringing together automotive repair professionals across the broader Southwest region, the Auto Body Association of Texas (ABAT) i
Enlyte’s Q2 Medical Price Index Shows Increases In Comp and Auto Injury Services
June 26, 2024
Medical costs nationally have risen 11% in workers’ comp and 5% in auto first-party over the past four years, despite a slowing of growth over the past two years, according to new data released by Enlyte today.
Episode 12: Balancing Act: Managing Rising Costs without Compromising Safety
June 25, 2024
Auto claim costs continue to grow—requiring an even greater focus on expenses. In this episode, Ryan Smith, vice president of claims and salvage operations at Saskatchewan Government Insurance Corporation (SGI), shares how his organization is successfully balancing this cost increase with its commitment to high-quality collision repairs by prioritizing safety, ingenuity and industry collaboration.
Looking Beyond the Numbers of Enlyte’s Medical Price Index
June 25, 2024
In this quarter’s Enlyte Executive Insight, Michele Hibbert, senior vice president of regulatory compliance management, discusses the latest results from Enlyte’s medical price index and how it impacts the industry.